About Us

Established in 1992, newfocus is a fully independent, ISO-accredited market research and social research agency servicing clients both locally and abroad. We are members of both ADIA and The Research Society and all the data we collect is kept strictly confidential and used solely for research purposes. For 31 years newfocus has been offering strategic market research, social research and consulting services to commercial, government and not for profit organisations throughout Australia, with office locations in Melbourne, Sydney and Adelaide.

An innovative national market research company with global alliances, newfocus partners with clients to help them achieve their goals on time and to budget.

Sought after by the many industry leaders, newfocus has built a solid reputation through its commitment to quality and strategic market research that delivers clarity and insight for its clients.

Arguably the best in the industry, our team are highly trained and come from a broad range of disciplines and backgrounds in market research. They are friendly, passionate and client focused, having the ability to synthesize data and produce reports that impart wisdom and understanding in a personal way.

Our business is established on traditional values of high quality, rapid turnaround and value for money, coupled with a sound reputation for the best in client service and reliability.

With substantial experience across both commercial and government sectors, we offer all of the market research and social research methodologies with the ability to incorporate innovative research solutions.

We regularly monitor and analyse our own performance too, as we can also benefit from an insight into our clients’ needs and glean invaluable information that assists us to achieve better results.

As a consequence we are proud of our track record that has constantly lifted the standard on client servicing by achieving over 90% client retention across a broad and diverse client base, with best practice satisfaction levels consistently above 95%.

Our aim is to attain 98% levels of satisfaction in both the public and private sector within market research industry.

newfocus regularly runs surveys that offer incentive to participate via a draw or similar and also recruits for paid qualitative sessions (e.g. focus groups and online forums) where participants are reimbursed for their time.

For more information about our privacy policy, visit our Privacy Policy page.

If you would like to register your interest in future paid research opportunities, click REGISTER to join our panel and get rewarded for your opinion.

Interested in working with newfocus? Contact us on 1800 807 535 or email admin@newfocus.com.au.

To learn more about our services and our commitment to client satisfaction, visit our Services page.