“What we need to do is to get consumers out there spending, and employers out there hiring people”, says CommSec chief economist Craig James. This was based on their recent research that indicated Australian companies suffered a 26% drop in profit, and barely lifted sales in...
Statistics are generally associated with quantitative research rather than qualitative and form an important part of an analytical and inferential stage of a research enquiry. While organisations are frequently encouraged to do research to gain a better understanding of the market environment or their customers,...
newfocus acknowledges the outstanding achievement of our client Australian Unity in winning the prestigious HESTA Aged Care Award in the Team Innovation category. Australian Unity's Better Together cottage-style service model at Wahroonga Aged Care is aimed at creating a home-like environment for residents where they have greater...
A good customer service strategy starts with satisfied customer-facing employees. This article provides an overview of what sound employee satisfaction research should include. Are your employees satisfied? It's a deceivingly simple question. Off the cuff, most would answer yes. Aside from Friday afternoon grumblings around the...
Withstanding the test of time, the newfocus team have watched the empire of Google take its first tentative steps, we have weathered the dotcom era and ensuing crash, we’ve witnessed the advent of smartphones and seen the words blackberry and apple become less representative of...